Cancellation rights

Right of withdrawal

As consumer you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is fourteen days from the date on which you or a third party nominated by you, which is not the carrier, have seized the last goods.

To execute your right of withdrawal, you need to inform us (MEDIAdorado Ltd., Alteburger Str. 212, D - 50968 Cologne, Tel. +49 - 221 - 27907248, fax: +49 - 221 / 27907249, email: by means of a clear statement (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can use the attached sample withdrawal form for this, which is however not required.

To meet the cancellation deadline it is sufficient that you submit your notification of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we've got to pay back all payments immediately that we have received from you including the delivery cost (with the exception of additional costs, arising from you having chosen a different type of delivery than the standard delivery offered by us) at the latest within fourteen days from the date, on which we received your notice of revocation. For this repayment we use the same means of payment you have used in the original transaction, unless something else has been expressly agreed with you; in no case fees be charged because of this repayment. We may refuse the refund until we have received back the goods again or until you have demonstrated that you have returned the goods, depending on which is the earlier date.

You have to send back or hand over the goods promptly and in no case later than fourteen days from the day on which informed us about the revocation of this agreement, to us (MEDIAdorado Ltd., In der Held 6, D - 52372 Kreuzau). The deadline is adhered if you send the goods before the expiration of the period of fourteen days. You have to pay for the immediate costs (postal charges) of returning the goods.

You only need to compensate for a possible loss in value of the goods, if this loss in value is arising from a for the test of texture, characteristics and function of the goods unnecessary handling.

The right of withdrawal does not persist for the following contracts:

  • contracts for the supply of sealed goods that are not suitable to return for reasons of health or hygiene, if the seal has been removed after the delivery.
  • contracts for the supply of audio or video recordings or computer software in a sealed pack, if the seal has been removed after the delivery.
  • contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.